FAQs
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We accept all major credit cards including Visa, Mastercard, American Express, Discover, PayPal and Apple Pay.
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Sales Tax requirements for both large and small businesses is an exhausting process. These requirements vary state by state and there are several ways that companies can choose to deal with the never-ending rules and regulations of each state.
If you were not charged any sales tax during check out then that is all you need to worry about. We will handle the rest.
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Yes, we provide tracking information once your order has shipped. You can track your order on our website or through the carrier's website.
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Any product on our website can be customized to suit your specific needs. We can customize the product using different species of woods. We can also customize the size as well.
Please keep in mind that the price of the product that you want customized will definitely either decrease or increase depending on the species of wood and the size that you would like to suit your specific needs.
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What are those black and dark spots and streaks on the wood?
Those black and darks spots and streaks on the wood are mineral deposits. They can be found in just about every species of wood. As the roots of the tree go deeper and further out into the ground. The minerals are collected by the roots from the nutrient rich surrounding soil and as the tree grows over time the minerals become deposited within the new growth rings.
The mineral deposits that you see on the wood are 100% part of the beautiful nature of wood. As such, they are randomly occurring and their presence as well as their frequency will vary. They do not affect the integrity or strength of the wood. We cannot place a 100% guarantee that the product you receive will be completely void of these mineral deposits. We also do not consider the presence of mineral deposits a defect as it is just a normal part of the natural process of tree growth.
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Always hand wash your cutting board and let the cutting board air dry.
We always supply a container of our board butter with our cutting boards that only needs to be applied when the board has visually dried out due to continuously being washed after food preparation.
Never (and we mean never) put your cutting board in the dishwasher to clean. This will compromise the integrity and structure of the cutting board causing it to warp and to possibly become disfigured.
What is a Janka Rating? A Janka rating is a measurement of a wood's hardness and it's resitance to wear and denting.
A higher Janka rating will require you to use a honing steel or sharpen your knives and cutting utensils more frequently than normal.
A good quality cutting board will have a Janka Rating between 900-1500
We only use the following woods to build all of our cutting boards
Cherry: Janka Hardness: 950
Maple (Hard): Janka Hardness: 1450
Maple (Soft): Janka Hardness: 950
Walnut: Janka Hardness: 1010
Allergic reactions to tree nuts, like walnut, are due to the nut protein. Given this, the use of tree nut-based wooden cutting boards or other kitchen items is likely extremely low risk for someone with a tree nut allergy.