Return & Exchange / Return & Refund requests must be made within 30 days after receipt of your goods.
We accept replacement & refund requests for goods sold on our website for any of the following reasons:
Good is broken;
Good does not match description;
Good is the wrong size; or
Good does not meet the purchaser's expectations.
You may contact our Customer Care Team to initiate a Return & Replacement or a Return & Refund request using the contact form or the contact email address located on the contact section of our website.
Please include the email address used when the order was placed and the order number that you received in your order confirmation. If you do not have the order number, we can look up your order using the email address that you provided when placing the order.
Holz Creations Customer Care Team